We have created the system of HAPPY CODE to measure customer satisfaction. As part of this, our customers are sent a unique alphanumeric code, consisting of 8 characters. We track customer satisfaction by asking the clients to share their happy codes with our agents only if they are generally pleased with our services. Since we are a customer-centric company always prioritizing the success of our clients, the HAPPY CODE program helps us to gauge the customers’ happiness and loyalty in our products or services.